Founded in 2019, Casoo is owned and operated by SGS International, a company that runs a number of popular online casinos and is considered to be relatively trustworthy. They are a relatively simple casino but jam-packed with games, including the newest in slots and a good selection of live casino games as well. The rollover requirements for their welcome bonus are quite low compared to other casinos which makes them ideal for those hunting for a casino with a nice bonus.
Even though they’ve only been around for about 2 years, they’ve managed to establish quite a loyal user base that appreciates the fact that they carry a lot of games that can’t be found elsewhere and also are quite prompt when it comes to processing withdrawals. As a matter of fact, Casoo advertises itself as having fast withdrawal processing speeds, and most cryptocurrency transactions are processed within an hour. The website is available in a number of languages, including English, Russian, Finnish, Spanish, and Danish.
Note that Casoo does not support customers from the following countries:
US, UK, France, Germany, Australia, Italy, Spain, Sweden.
For a full list of countries and territories not supported by Casoo, check their website.
Though nothing too out of the ordinary, Casoo offers their players a number of bonuses, including 4 different welcome deposit bonuses. Sometimes they advertise special promotions on their social media, which will also be visible from the home screen after logging in.
Welcome Bonus Package
Casoo offers 4 welcome deposit bonuses for all their new customers, which total up to 2000 EUR and additional 200 free spins:
– 1st Deposit – Double your money with a 100% bonus up to 300 EUR, and 100 free spins
– 2nd Deposit – Get another bonus of 50% up to 300 EUR with 100 free spins
– 3rd Deposit – Receive a 40% bonus up to 400 EUR
– 4th Deposit – Enjoy last bonus from the welcome package is 25% bonus up to 1000 EUR
For any deposit bonus, there is a rollover requirement of 25x that must be played through before the bonus money can be withdrawn from your account balance. This means that your bonus money amount must be wagered 25 times over, which is low compared to most online casinos. There is a rollover requirement of 35x for the winnings from the free spins, and note that the freespins can only be used on certain games.
Also note that only some games count toward fulfilling your rollover requirement. For example, slots count 100% toward the requirement while live dealer and a few card games only count 10% toward the requirement. All other games contribute 0%.
On top of the welcome bonuses, Casoo also runs a couple of different weekly reload bonuses, like 50% up to 200 EUR bonus or 200% up to 1000 EUR. They also have weekly races with prize pools guaranteed up to 5000 EUR.
Casoo Loyalty / VIP program
There isn’t much shown about a Casoo VIP program — they likely have one but the information isn’t printed anywhere on the website. Casoo doesn’t have a traditional reward points system, but something relatively similar. Casoo has their own currency called Glimmer which is earned upon placing bets and can be used to participate in certain contests, games and promotions offered by the casino.
Casoo Casino Games and Software Providers
Casoo has a great and well-updated selection of online casino games, including a great Live Casino selection and the newest in slots. They carry several unique casino game software providers which gives them a greater degree of variance in their selection than most other casinos, especially in terms of slots games.
Casoo’s games are divided up into the following sections:
– Table Games
– Live Casino
Since Casoo offers a lot of different games, sorting through them all can be tedious, so sometimes it’s easier to use the search tool in order to find the game for which you are looking.
Casoo carries games and live games from 30 different software providers, which is what gives their casino so much variation. If you’re looking for a particular game that’s hard to find, there’s a good chance that it’s here. In addition to pretty much all of the big names, some of the lesser-known casino game software providers employed by Casoo include:
– Tom Horn Gaming
– World Match
– Red Tiger Gaming
Casoo is an Instant Play casino which means it works quite well on mobile devices. It’s easy to navigate to other parts of the casino while playing a game and the screen does not feel too crowded when playing. While Casoo does not have a separate mobile app, the mobile version looks and behaves like an app when using it.
Casoo has good response times in terms of customer service and most customers have their issues resolved very quickly, and sometimes up to an hour for most complicated issues. The casino demonstrates they have good values by going out of their way to make customers feel satisfied with their gambling experience. In addition to live chat, there are other ways to get in contact with the casino, such as comment submission, email, or phone.
Casoo Payment Methods
Casoo supports a number of different payment options, including cryptocurrencies. For those who want to deposit fiat (national) currency, options include:
– Credit Cards (Visa, Mastercard, Maestro)
– Bank transfer
– Yandex Money
– PaySafe Card
With most deposit methods, deposits are processed instantly which means you can get started playing right away. The big exception is bank transfer deposits which can take 1-3 business days to process. There is a minimum deposit of 10 EUR or its equivalent and a minimum withdrawal of 20 EUR.
Fiat currencies accepted at Casoo include USD, EUR, RUB, AUD, CAD, NZD, NOK, and DKK.
Note that daily withdrawals are limited to 2000 EUR (or its equivalent), and Casoo will likely ask users who deposit and withdrawal significant sums of money to provide personally identifying documents for KYC/AML purposes.
Casoo accepts Bitcoin (BTC), Ethereum (ETH) and Litecoin (LTC) as deposit options. Deposits are credited to your account upon being detected by the coin’s network but cannot be withdrawn until they have been confirmed 6 or more times.
Security and Licenses
Knowing that Casoo is owned by reputable operators, they have the same security standards of their other casinos, which have been for the most part successful and considered safe. Casoo assures customers that they use adequate standards when storing customer funds and information.
Casoo operates under the Curacao JAZZ2015-035 license of its owners, SGS International, who operate out of Cyprus. Holding a Curacao license means that the casino must uphold certain standards in order maintain the validity of its license.
As far as fairness is concerned, Casoo tests their games with a random number generator for fairness before putting them up on their casino. This helps to make sure their games are always producing random and fair results.
Conclusion – Pros and Cons
In all, Casoo Casino is a great choice of an online casino for a number of reasons:
– They are owned by a trustworthy company with a long-standing history in the online casino world.
– They accept a large number of fiat deposit options as well as a few cryptocurrencies.
– They employ a huge selection of game software providers which allows them to carry unique games not regularly found elsewhere.
– Their customer service has a reputation for readily reaching out to assist customers and help them resolve their issues.
On the other hand, they are lacking a few qualities:
– They have restricted several of the world’s largest countries from accessing their casino.
– A downside to carrying so many different game providers is many of them are restricted to players from certain countries considered unrestricted by Casoo.
– They only accept 3 different cryptocurrencies.
– While good overall, their customer service is not online 24/7 and players may have to wait for a few hours before their problem is addressed.
Another problem not unique to Casoo but actually the sign of a good casino: the casino experience they offer is so good that several players have reported becoming addicted to the casino and comment that they are unable to stop playing there. This happens to players in other casinos all the time, but Casoo has a particularly large number of complaints in this department.
Most players, however, are generally responsible in nature and enjoy the casino for what it is. If we had one major complaint, it’s that too many countries are restricted but given the slippery nature of regulation of such enterprises, we can understand their hesitation.